Annual subscription
Chart is charged at A$240 per organisation for one year, including GST. The subscription renews annually using the payment method on file unless renewal is cancelled before the renewal date.
How to cancel renewal
The subscription owner can cancel renewal through the Stripe billing portal available from Chart, or by emailing support@urchart.com from the account email. A cancellation takes effect at the end of the current paid period, and access ordinarily continues until that date.
Refunds
Subscription fees are generally non-refundable for change of mind or unused time after access has been provided. This does not limit any right to a refund, replacement or other remedy that applies under the Australian Consumer Law or another law that cannot be excluded.
Duplicate or incorrect charges
If you believe you were charged twice, charged after a properly completed cancellation, or charged an incorrect amount, contact us promptly with the account email and transaction date. We will review the payment record and correct any confirmed billing error.
Service problems
If a material service problem prevents reasonable use of Chart, contact support so we can investigate and try to resolve it. Any remedy will depend on the circumstances and your rights under applicable law.
Failed payments
If a renewal payment fails, we may retry the payment and notify the subscription owner. Access may be limited or suspended if payment remains outstanding.
Contact
For cancellation or refund questions, email support@urchart.com. Include the organisation name and account email, but do not send full card details.